Client Testimonials

Andrea Shelly | Irvine

I gave Roula the mandate that I wanted my property sold before year-end. The prior listing agent had not been able to produce a serious offer in 6 months. With her intimate knowledge and expertise of the Irvine market, Roula knew precisely how to present and price the property to produce a serious buyer, and a closed escrow. The day the property listing hit the MLS, the buyer of my property materialized and we accepted their above-list price offer! Roula took complete control of the negotiations and sales process, and guided me in handling the few issues that came up throughout the transaction. We closed escrow, without a glitch. I could not have been more satisfied with the entire process. Thank you Roula for helping me meet my goals!!!

Irvine Resident

Roula has been our real estate agent for 3 homes in the Irvine area since 2001. She has represented my family twice as a seller, and once as a buyer. Her professionalism, knowledge and commitment have always impressed us. Our transactions have all been positive experiences highly due to Roula herself! We proudly call her our agent and our friend.

Irvine Resident

20 years ago Roula helped me purchase my condo. I remember that other realtors had wasted a lot of my time in showing me places that didn't fit my "must have list". Roula was spot on with every property she showed me. The purchase itself went very smoothly. So fast forward 20 years and I'm retiring & moving. Although we had no contact in the interim 20 years I called Roula. It was a no brainer that she'd be my first choice. True to form, Roula guided me thru a remarkably quick and smooth sale, negotiating on my behalf throughout the process. Roula is the ultimate real estate professional. She knows her business. All you have to do is follow her lead for a successful transaction whether you are buying or selling!

Christine Siegel | Santa Ana

We first met Roula when we purchased our first home in California. Roula represented the seller and we found her to be extremely professional and personable. A few years later when we decided to sell our home, we reached out to Roula and requested she represent us. Roula has represented us on two additional sale transactions over the years. The most recent transaction occurred in September of this year. Once again, Roula impressed us with her expertise, commanding knowledge of the real estate market and communication skills with all parties involved. We are very fortunate to have met Roula and thankful to have worked with her over the years.

Irvine Resident

I bought a house in the early 90's that Roula was the listing agent on. She brought the buyer for my own home that was on the market so that I was able to purchase her listing. I was so impressed with her knowledge of the market, her experience, and her positive attitude that we kept in touch for the 20plus years that we lived in that house. Recently, we downsized and moved to a new area. Roula listed and sold our home for a record amount. She put us in touch with a wonderful agent in the local office of the area we were moving. Roula worked with her associate to find us a great property. She got us through a tough negotiation and escrow, and made sure we closed on time. She makes each transaction painless. I can count on Roula to be professional, ethical, a great negotiator, and a good friend. I have gotten countless referrals over the years for handymen, painters, roofers, anything that I needed. I completely trust her judgement. There is no one else I would use to represent me in a real estate transaction. She is the best!!

Santa Ana Resident

My husband and I met Roula in 1997, while we began a quest to buy a home in Irvine. We spend the next year, looking at over 100 homes before we found the house for us and closed escrow in the Summer of '98. This was before Zillow! It was a sellers market and we were involved in several bidding wars. We prevailed. We have kept in touch with Roula all along. We started discussing purchasing a home in North Tustin, the quest began some time ago, but became earnest within the last 2 years. Needless to say after looking at many homes we found the one. Once again it has been a sellers market and we found that we need Roula's strong negotiating skills to get the home that we plan to spend the next 20+ years in. We couldn't have done it without her!

Captain Dan & Family | Irvine

Roula Fawaz (Surterre Properties, Irvine) has been our agent for multiple real estate transactions in the Irvine area dating back to 1999. Each has been a positive and rewarding experience including the recent sale of our home in Costa Mesa and purchase of a new home in Irvine. The Cornerstone of Roula’s services is trust. She makes it a priority to get to know you and your family to ensure your needs are met. We called upon that trust and of course she helped us find the perfect home and sold our former home for top dollar. You will not find a stronger advocate when it comes to selling your home and when buying a home her professionalism, knowledge, commitment and (especially) patience are unparalleled. If you are scouring these real estate sites searching for an agent that will do you right, you will be doing yourself a disservice if you don’t give Roula and her team strong consideration. In our humble opinion, she is simply the best.

Roeya Vaughan

Roula helped us sell our Northwood home. She was an advocate and a true partner throughout the process, which can at times be stressful and trying. She made it all easy, straightforward, and enjoyable! A few years after that positive experience, we recommended Roula to my parents, and she helped them find and buy the house of their dreams. She is hands-down the most professional, caring, and diligent realtor I have come across, and I would recommend her glowingly and without hesitation!

Dan Schedarowich | Irvine

Roula Fawaz has been my real estate agent for 3 homes in the Irvine area since 1995 as well as the agent for other family members and numerous friends. Before you list or buy a home be certain to consider Roula Fawaz . Buying a home should be one of the most exciting, enjoyable, and happy experiences of your life, so make certain you have the right agent who can make this happen. Irvine and surrounding area is a very diverse and sophisticated market requiring a seasoned professional agent, who has the experience, patience, knowledge and commitment to meet your needs. Roula Fawaz is a complete agent and will advise you on what you need to do to sell your house at the best price and also insure that you are paying the fairest price when purchasing your home.

Priya and Dilip | Irvine

Priya and I felt assured that we were in good hands as soon as we met you. Thank you very much for helping us through the entire process. We are grateful and feel blessed to have found you to help us with the sale of our home. We were pretty nervous and anxious on how the whole process was going to play out but when we came to an agreement on the list price, we felt positive that you would stand by it and get the best for it. Thank you for nudging us along the process in an assured way, and for being positive all the time. It is not without reason that you are so successful in the Real estate field for so long. You have a sharp intellect along with a good heart which makes the real difference, and puts you above the rest.

Tania Yamauchi | Irvine

It is with immense pleasure that I recommend Roula Fawaz as a real estate specialist for any individual or family who is looking to buy or sell a home.

Our family arrived here from Europe, and Roula found us the best rental home upon our arrival. It was not only in the right location, but also the right size and at the right price. A couple of month later, we started actively looking for a house to buy in the Irvine region and without a doubt wanted to work with Roula again.

We found the perfect home, which proved to be quite a difficult deal to close. Roula, a master with the contract negotiation, was able to get us the house at the price we wanted and walked us through the closing process explaining all steps in detail.

It is very rare to come across such a real estate professional who knows the market inside out, puts the customer first at all times and has a level of professionalism that very few posses. She is dedicated and highly attentive. I highly recommend Roula for all of your real estate needs.

Debby Flynn | Tustin

There are countless real estate agents working in Orange County, but very few are as qualified and professional as Roula Fawaz.

I first met Roula six years ago when she sold my Irvine house. She found a qualified buyer in just 10 days! She also sold my next door neighbor's house in two weeks. I recommended Roula to other friends who worked well with her. Because of my previous success with Roula, I gladly engaged her again to help me relocate in 2015.

Roula can be described as an advocate. She treats her clients with kindness and compassion, and truly looks out for their interests. During my most recent transaction with Roula, we encountered multiple complications beyond our control. Roula guided me every step of the way. Her experience, personality, and honesty are a great combination.

With Roula on your side, you will be very successful. I highly recommend her.

Sheila R.

Roula is very organized and knowledgeable. She will steer you in the right direction by making great suggestions. Roula listens to what her clients want. We have known Roula for over 20 years selling, buying, and leasing multiple properties. Roula and team are top notch, professional, and great communicators.

The Peters | Northwood Pointe, Irvine

I first met Roula a couple years ago when she was selling our neighbors house. Recently, we decided to sell my mother-in-law condo as part of transitioning her to an independent living facility. Roula worked with us to quickly get the condo ready for sale. She demonstrated excellent knowledge of the market and quickly identified minor things that we could do to increase the condos marketability. The marketing photos taken and posted on the internet were excellent and definitely highlighted it best features. Roula was very sensitive to the needs of my 82 year old mother-in-law and adjusted showing requirements accordingly. The condo sold during the first weekend of the listing and closed 3 weeks later. Throughout the entire process, Roula demonstrated professionalism and excellent knowledge of the current local market. Thanks Roula for all your support!

Drew Aron | Irvine

Roula is a very experienced, hard working, and pragmatic professional that made the process of selling my home a painless and positive experience. I truly appreciate her collaborative approach, so much so that I worked with her in both 2005 and 2015 to represent me during the sales process. If and when I sell my next home, Roula will be the first person that I contact.

The Kubik's | Irvine

After deciding to sell our home, there was never any doubt that we would select Roula Fawaz as our real estate agent. Roula was the agent who sold us our home 14 years ago and we have followed her impressive career over the years. As she was then, she has remained the consummate professional who always puts the needs of her clients first. This was never so apparent as it was during the "emotional rollercoaster" that we experienced during the sale of our home. All during the process, Roula was there to provide guidance, advice, and keep our morale up. As Roula says "...count your blessings...," we consider knowing her as one of those blessings but, more importantly, we count her as one of our friends.

I would also like to recognize the entire Surterre staff at the Irvine office. Their congeniality and responsiveness truly showed this to be a team effort.

The Maclin's | Irvine

We met Roula over ten years ago when she was the selling agent for the Northpark Square home we bought in 2005. Through our interactions with her during that very smooth purchase process, we immediately felt a connection with her beyond “the transaction”. We found her to be one of the warmest, most knowledgeable, polished and professional realtors we have ever worked with. We have since enjoyed a genuine friendship with her over the years and have admired her consistent support and contributions to the Irvine/Tustin Ranch community. So when it recently came time to sell our home as we enter the “empty nest” phase of our lives, we of course looked to our friend and neighborhood expert, Roula, to represent us. Needless to say she delivered impeccable service and swift, satisfying results!

The Kao's | Northwood Pointe, Irvine

We have worked with Roula for over five years, both buying and selling homes. She is simply the best. From helping find homes to executing on the sale, Roula always has your best interests at heart. She brings to the table her expertise and experience, a deep rolodex of contacts, and savvy instincts in order to help find you a home that matches your personal taste. We are fortunate to have had her help for so many years.

The McCormick's | Northpark, Irvine

Roula – Bill and I want to thank you for the wonderful job that you did selling our home in Irvine, CA. You are amazing! Not only did you give us expert suggestions and advise in preparing our home for sale, you were able to sell our property in less than 48 hours for $20,000 above the asking price. It was a real pleasure working with someone as professional as you. I would not only recommend you to friends and family for any type of real estate transaction, I would go so far as to say that you are the best realtor in Irvine. Thank you again!

Drew and Sue | Northwood Pointe, Irvine

From start to finish, our experience with Roula was excellent. She came in prepared, with up to date market data, both for the big picture, and for our neighborhood. She took the time up front to completely understand our preferences and desires in selling our home, and find the best balance to sell it. She continued to pursue market updates and buyer behaviors in a very dynamic time. In the end, her ability to work with seller and buyer led to a solid closing.

The Patricks | Irvine

The care you took to get to know us, each one of us, before we even started looking to seel and buy a home, is unique and reveals professionalism, patience and confidence that is hard to come across in any profession. Each piece of the puzzle fell into place as it should - efficiently guided by your hands. We couldn't have been in better hands.

The Ceredas | Irvine

Not only have you been a skillful and talented real estate agent with over six transactions in the last decade, you have also excelled in finding the right properties, making correct price recommendations and providing us with excellent advice. Even though we are very comfortable in our home, you continue to stay in touch and stop by our home to say hello when you are in the neighborhood. You truly have become a special friend. We expect this friendship to last a long time.

The Princes | Irvine

Once again you exceeded our expectations in the most recent sale of our home. With four of our homes listed and sold by you, we can tell you it has been a pleasure working with you on each sale. We thank you for your perseverance, dedication and commitment in helping us meet our real estate goals.

The Kims | Irvine

Our entire family has come to love Roula, not only as our Realtor, but as a very special friend. When we were in the midst of the purchasing a new home, Roula truly exceeded our expectations in finding the perfect home for our family. We were so impressed as to how well she listened to what we wanted in a home. She was very patient and never pressured us to make a quick decision. Roula is kind, trustworthy and extremely intelligent. You cannot compare Roula with any other Realtor. She is one of a kind. We love you, Roula.

The Kopeckys | Irvine

In an ever changing real estate market, Roula's consistency is a breath of fresh air. Whether buying or selling your home, Roula's market expertise is invaluable. She is readily accessible and her follow up skills are excellent. Buying real estate is not only a financial commitment, it is an emotional one as well. Roula’s savvy and warmth can keep everyone calm throughout the process.

The Thorsons | Irvine

We have been blessed to know Roula Fawaz since 2000 when she helped us sell our first house in Irvine. In 2006 we again put ourselves in the caring competent hands of Roula to help us find our new home. Roula’s diligence, communication, expertise and stellar marketing skills are the main factors in meeting her client’s goals. Roula is a diamond, and her brilliance is unmatched. Our lives are richer for knowing Roula. She is a genuine individual who gives the term “real estate agent” a new meaning with a high level of respect and dignity.

Ron Songrath | Irvine

In the span of three months, I sold my residence and purchased another. Roula was able to assist me with both transactions and handled them flawlessly. I realize that being the #1 producer she is one busy lady; however during the entire process, I felt I was her only client. I am totally impressed and amazed with her professionalism. I can honestly say Roula will be my real estate agent for life.

The Pinedas | Irvine

Your professionalism and expertise have guided us through four transactions in the past ten years. We can honestly say you ran the extra mile for us; we are beyond satisfied.

The Morgans | Irvine

From the moment my husband and I finally found a home listed for sale that was a perfect fit for our family, Roula has stood by our side and made our dreams of owning it come true. She was always there to answer any questions we had and always prepared to resolve any issues we confronted. Her expertise in the field and her dedication to helping us made the whole experience of buying a new home quite pleasant. We just moved into our new home last week, we are extremely happy, we are living the American dream, and we owe it all to Roula!

The Blums | Irvine

We are so pleased that we chose Roula Fawaz as our agent in the sale of our home. We had met Roula briefly after visiting a few of her open houses and were impressed by her frankness and professionalism. Although we interviewed a few agents before deciding to list with Roula we knew she would take the time working with us to ensure that our home looked its best it could and was listed at an appropriate and achievable price. Roula set up open houses that generated tremendous foot traffic and resulted in our receiving multiple offers. Roula used her experience, knowledge of the market and experiences with other agents to help inform us as we waded through the varied offers before selecting a buyer for our home. Roula paid constant attention to the transaction while the home was in escrow and regularly updated us via telephone, email and text message so we never were wanting for information. This is exactly what we wanted in our agent and we could not be more pleased with the experience. We recommend Roula in the strongest terms to anyone looking for a completely professional, yet very personable agent.

The Vaughans | Irvine

Roula partnered with us from the beginning to evaluate the market, analyze our options, and make the right decisions for our family. With her guidance and unparalleled resources, she helped us to list, show and sell our home all within one week. She also provided insights and advice through our new home purchase process. All in all, Roula has spent a year working with us, and we have developed a wonderful working and personal relationship. She cares about our family and has always used her compassion for her clients to drive her recommendations. I would absolutely recommend Roula for clients looking for a strong, caring strategic partner in their home journey.

The Allens | Irvine

You will not find a realtor who is more hardworking, knowledgeable, loyal, and ethical than Roula Fawaz. We worked with Roula for over two years before we found our beautiful home. We always felt that she had our family's best interests at heart, never pressuring us to settle for anything that was not the right fit. She responded to our questions immediately and always made us feel that our house search was a priority for her. Once we found the right house, Roula's flawless paperwork and attention to detail ensured that the process was as smooth as possible. Roula earned our complete trust and confidence--she is a true professional. We cannot say enough good things about Roula, she really is the best!

Mrs. Man | Irvine

Realtors in Irvine are abound so it is an important decision to select the right listing agent to represent you. Selling a home is no doubt an emotional roller-coaster and with so many realtors in my community I chose Roula. In my interview process, Roula exhibited a high level of professionalism and I knew I was getting someone that I can trust which is one of my requirements for an agent. My community was challenging, there were not that many real estate sales in the past 6-8 months and the market was bruised by the foreclosed and short sale homes. Roula stayed on top of the game and the property was sold in 4 months! The price was strong against the ebb and flow of the economy. I was satisfied with the price and the sale transaction was smooth! If you are a homeowner looking for a realtor look no further, Roula is a great lady with good ethics and she will get your house sold bringing top dollars!

The Reinecke's | Irvine

Roula Fawaz has farmed the Northwood Community for years. I interviewed a number of realtors and chose Roula for her experience, integrity, knowledge, and efficiencies. We listed our home and had it sold within a few days at very close to the offer price. If you check the comps, our home sold for the most per sq ft in the neighborhood. Her negotiating skills are second to none and she strives to get the best possible price for your home. Roula has a keen eye for what people invision when buying a home. Her suggestions and advice helped with the quick sale. I strongly recommend Roula. She not only cares about the transaction but also about the people she meets in the very difficult process of selling a home. I hope you'll consider her for your real estate needs!

Dave and Joan Guss | Irvine

We want to thank you so much for your handling of our recent sale in Irvine. We could not have been more pleased with the results. You priced it right, provided great marketing and took care of every detail. There is no substitute for deep experience and a professional attitude. It is always a sincere pleasure to work with you….and this is the third time we've been able to say that!